Refund policy

Return & Refund Policy

We want you to love your purchase! Please review our return policy carefully before placing an order.

General Returns

We accept returns on eligible, non-personalized items within 5 days of delivery. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5-10 business days.

Non-Refundable & Final Sale Items

The following items are FINAL SALE and NOT eligible for returns, refunds, or exchanges:

  • Personalized items

  • Custom-made or made-to-order items

  • Items created or altered specifically at the customer’s request

👉 NO REFUNDS. NO EXCEPTIONS.
Because personalized and custom orders are uniquely made for you, they cannot be resold. Please double-check all customization details (names, dates, sizes, colors, spelling, etc.) before placing your order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of delivery with:

  • Your order number

  • A clear photo of the issue

If the issue is confirmed, we will offer a replacement or store credit at our discretion.

Exchanges

We do not offer direct exchanges. If your item is eligible, please return it according to our return policy and place a new order.

Shipping Costs

  • Original shipping charges are non-refundable

  • Customers are responsible for return shipping costs unless the item is defective or damaged

Contact Us

If you have any questions about our return policy, please contact us at madkreationzllc@gmail.com before placing your order

Returns & Refund Policy

Because all Mad Kreationz products are custom made-to-order, we do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Buyer preference

Please carefully review the size chart before placing your order.

However, we will gladly replace or refund items that arrive:

• Damaged
• Defective
• Incorrect

If you receive a damaged or incorrect item, please contact us within 3 days of delivery and include:

• Your order number
• A clear photo of the item
• A description of the issue

Our team will review the issue and work quickly to resolve it.

Customer satisfaction is very important to us.